Eastern Communications, the pioneering CORPORATE communications company in the country, focuses on delivering corporate-grade reliable, quality and cost-effective connectivity for its existing corporate clients.  This reinforces its commitment to provide communications service towards the more demanding and exacting specifications of the business environment.  Since the company focuses 85% of its business to the corporate sector, its bandwidths and resources are not “clogged” and distracted by residential users that is characteristic of the bigger telephone companies.

Eastern Communications directs investments for the future.  This includes building infrastructure with priority on the expansion of its backhaul into Tagaytay and Batangas to provide faster and more reliable services at competitive prices.  The company has began investing in new systems to its network efficiency and operational responsiveness, one of them being the upgrade of its customer care, billing and collection, service provisioning, and interconnection systems. 

Over the early part of 2008, Eastern also invested millions in consumer research to better understand their corporate market’s needs. This is now used as basis for their product innovation program and anticipating emerging service customization requirements. Along with this, Eastern is upgrading its customer care program.

Eastern also leverages on its international partnerships to meet its carrier-based and other related services.  The company is currently affiliated with telecom companies such as AT&T, REACH, C&W, Singtel, CAT Telecom, Softbank Telecom, China Telecom, SPRINT, Chungwa Telecom Co. Ltd., Telekom Malaysia, KDDI, Telstra, Korea Telekom, New World Telecom, Verizon Business, PACNET, VSNL International, PCCW, “Yes” Optus, and PT Indosat.

“All of these major investments will get Eastern closer to its vision of being the preferred corporate communications provider in the areas where our network and services are present”. This will also allow us to help our corporate clients maintain their competitiveness in the face of a more cut-throat business environment.”  Said Edwin Domingo, marketing and business development manager for Eastern Communications.

Eastern Communications is a full-service world-class provider of telecommunications services.  These services include data and internet leased circuits, full-service telephony and managed telco. 

With 130 years in the Philippines, EASTERN Communications renews its 130 years of service excellence and customer satisfaction in 2008 to connecting its clients FASTER, BETTER.

Eastern Communications management team responsible for the company’s growth and development. Standing: Edwin Domingo, marketing and business development head. (L-R)  Rene Castillo ,vice president for Service Delivery, Ma. Christina Bonifacio, vice president for Human Resources Organizational Development, Albert Tuazon, senior vice president for operations, Jo Dy Juanco, vice president for sales,  Raul Pagdanganan chief finance officer, and  Scott Sproule chief technical officer.

Source: Manila Bulletin, December 1, 2008, p. 3