1.    What factors can affect my Internet connection speed?

       There are several factors that can affect your internet connection speed. It may be the
       number of PCs connected or it may be also be the size of the files you are browsing
       and/or downloading.


2.    How can I have my telephone replaced?

       For telephone set/equipment replacement, you may visit any of Eastern’s Business
       Centers or you may also call our 24-hour hotline, 3001000 and send a letter of request.

 
3.    Where can I follow up my requests?

       For any follow-up requests, you may call our 24-hour customer service hotline, 3001000.
       Our Customer Service Representatives will be happy to assist you.


4.    What are the areas available for the services offered?

       Eastern’s services are available in the cities of Makati, Manila, Caloocan and in some areas
       in Ortigas.