1. How do I know which Internet package suits me best?
It would depend on the service specifications that you prefer.
2. What is DSL?
DSL stands for Digital Subscriber Line, which is one of the highest and fastest high-speed
access technologies for both business and personal use.
3. What is the Internet?
The Internet is a worldwide system of computer networks. Every computer that is connected
to the Internet is considered a part of that network. Phone lines, fiber optic lines, coaxial
cable, satellites, and wireless connections connect these computers. The Internet carries
a range of information resources and services such as file sharing, file transfer, electronic
email, on line chatting, on line gaming and others.
4. What kind of support can I expect from Eastern’s DSL service?
Eastern’s DSL services provide technical support to all its internet subscribers. Our Technical
Support Representatives are committed and dedicated to assist Eastern’s clients at all times.
5. What are the speed options available to me?
| DSL | |
| B/W | Burst |
| 128 kbps | 1024 kbps |
| 256 kbps | 1536 kbps |
| 512 kbps | 2018 kbps |
| 1.0 Mbps | 3072 kbps |
| 1.5 Mbps | 4096 kbps |
| 2 Mbps | 4096 kbps |
6. How many free email addresses and/or webspace can I avail?
| CIR | IP BLOCK | DOMAIN PARKING | EMAIL WEBHOST |
| 128 | /30 | YES | 120 MB |
| 256 | /30 | YES | 150 MB |
| 512 | /29 | YES | 200 MB |
| 1024 | /29 | YES | 300 MB |
| 1536 | /29 | YES | 400 MB |
| 2048 | /28 | YES | 500 MB |
| Over 2048 | /27 | YES | 600 MB |
7. What are the services does Eastern offer?
Eastern offers Internet, data, voice and collocations services and many others. You may
call our product and service hotline, 3008000 for more details.
8. Can I specify my own email address?
Yes, you may specify your own email address.
For residential accounts, they can declare their own email with Eastern domain, while for
corporate accounts, they have to register their domain and declare their desired email
address.
9. What is CLI?
CLI stands for Caller Line Identification. This feature helps you know who your caller is even
before you answer the call.
10. Where can we apply for Eastern’s services?
To apply for Eastern’s services, you may visit any of Eastern’s business centers
(please click on this link for the location of our business centers
(http://www.easterncommunications.com.ph/LS/staticpages/id-1228803505410/Payment_Facility. html)
or you may also call our sales hotline 3008000, from 8am to 5pm.
11. How can I reach your 24-hour customer service hotline?
You may reach our 24-hour customer service hotline by dialing 3001000.
12. What are the available plans offered for your internet and for your other services?
| DSL | |||
| B/W | BURST | OTIF | PHP |
| 128 kbps | 1024 kbps | 4,000 | USD |
| 256 kbps | 1536 kbps | 100 | USD |
| 512 kbps | 2018 kbps | 100 | USD |
| 1.0 Mbps | 3072 kbps | 300 | USD |
| 1.5 Mbps | 4096 kbps | 300 | USD |
| 2 Mbps | 4096 kbps | 300 | USD |