1.     Where can I pay my bill?

        For information where to settle your bills, simply click on this link:
       
        (http://www.easterncommunications.com.ph/LS/staticpages/id-1228803505410/Payment_Facility. html)


2.    How will I be charged for my first bill?

       For your first bill, it will contain an advanced Monthly Service Fee (MSF) equivalent to one
       month and the pro-rated MSF amount.


3.    What is the content of my first billing statement?

       Your first billing statement contains Monthly Service  Fee (MSF), One Time Installation Fee 
       (OTIF), and call charges (if there is any).


4.    How can I get a copy of my bill?

       Statements of Account are sent for delivery two weeks prior the due date.


5.    How do I know my bill due date?

       For Postpaid accounts, due date falls every 25th day of the month while for Prepaid
       subscriptions, due date varies. You may also refer to your monthly statement of
       account for your bill due date.


6.    How do I change my billing address?

       You may request for a change of billing address by simply calling our 24-hour customer service
       hotline 3001000. You will need to send the following requirements:

        a.     Letter of request indicating the old and new billing address

        b.    Valid ID

        c.     Proof of Billing

 
7.    When is my billing cut-off date?

       For billing cut-off date, you may refer to your monthly statement of account.
   

8.    What are the charges reflected in my billing aside from monthly service fee?

       Aside from the Monthly Service Fee (MSF), the other charges that are included are total call
       charges, amount settled, any credits /debits from previous charges (if there is any) and One
       Time Installation Fee (OTIF) if applicable.


9.    How secure is my billing and personal information?

       Security and confidentiality of our client’s information is important to us, thus, we only hire
       services of a trusted courier responsible for the delivery of your monthly statement of account.


10.  What are the other payment channels available?

       For other payment channels, please refer to this link:
      
       http://www.easterncommunications.com.ph/LS/staticpages/id-1228803505410/Payment_Facility. html


11.  How can I reconnect my subscription?

       For Temporary Disconnected ( TDIS ) Accounts, settlement of outstanding balance and
       payment of reconnection fee is required. Reconnection fee can be settled outright or it
       can be billed on the next billing statement for postpaid subscriptions.  For Permanent
       Disconnected Accounts (PDIS), it shall be considered as a new application.