Home >> Customer Service >> Survey

Survey

Eastern Communication Website Project

SECTION 1: CONTACT INFORMATION

Name	Family Name:	*
	Given Name:	*
	Middle Name:	*
Position	Proprietor / owner President / CEO Chief Financial Officer (CFO) Chief Technical Officer (CIO) IT Head Others
Department	Management Finance Marketing Information/Technologies Sales Research Production Others
Company Name:
Business Address:	Rm/Suite number
	Floor(s)
	Building name
	Number
	Street
	Municipality / City
Website Address:
Landline number:	Trunk
	Local (if any)
	Direct (if any)
FAX:
Mobile number:
Email Address:	*

SECTION 2: SEGMENT DESIGNATION

1. What segment industry does your company belong to?     Check the appropriate answer(s)
	Hotel		Shipping		Education
	Technologies		SME / SOHO		Medical
	Industrial park		Residential		ICT
	Manufacturing		Government		Cargo Transpo
	Distribution		BPO

SECTION 3: HEAD QUARTERS AND BRANCHES

2. Where are your offices and branches located?       Check the appropriate answer(s) and provide the number in the boxes
	Head Quarters			Branches
	Check where company has	Number		Check where company has	Number
Central Luzon
NCR
South Luzon
Visayas
Mindanao
Outside the Philippines

SECTION 4: SERVICES CURRENTLY BEING USED

3. What telecommunications services are your company currently using?      Check the appropriate answer(s)
Voice	Landline	Local
	Mobile	International
	Fixed Wireless	Radio
Internet	Internet
Data	Data
Video	Video conference
	Video reporting
	Video downloading

SECTION 5: DESTINATION OF CALLS

4. What locations does your office make calls to?      Check the appropriate answer(s)

All of the Philippines

International only

Philippines and International

NCR only and International only

SECTION 6: SOFTWARE USAGE and INTENT TO USE/PURCHASE

5. What SOFTWARES are currently being used by the company and what will your      company need in the future?       Check the appropriate answer(s), type in / scroll down
	Currently in use	How was the software acquired			Will need in the future
		Purchased	Given free	Given by who
Microsoft Office
Project Management software
Payroll Management software
Accounting and Finance Software
Graphics software
Website-construction software
Anti-virus Software
Security surveilance Equipment and software
Security software
CRM (Customer Relationship Management)

SECTION 7: TELECOMMUNICATION SERVICES PROVIDERS

5. From what telecommunications provider are you getting services from?       Check or type the appropriate answer(s).
	Current providers	Voice services landline	Voice services wireless	Internet	Data	Cable TV	Radio	Telco Equipment	Software
PLDT
GLOBE/INNOVE
DIGITEL
BAYANTEL
SMART
SUN
OTHERS (specify)

 

SECTION 8: SATISFACTION INDICATOR

5A. How satisfied are you with the telecommunication providers that are servicing your       company?         Check or type the appropriate RATING
	1 = LOWEST and 5 = HIGHEST
	1	2	3	4	5
PLDT
GLOBE/INNOVE
DIGITEL
BAYANTEL
SMART
SUN
OTHERS (specify)

5B. Choose the biggest telco provider. Specify what particular services are you most satisfied and least satsified?         Check or type the appropriate RATING
	1 = LOWEST and 5 = HIGHEST
	1	2	3	4	5
Quality of Products and Sevices
Services (FIT my company's NEEDS)
Pricing
Billing system
Reliability
Customer serivce

5C. FOR EASTERN COMMUNICATIONS CUSTOMERS       Specify what particular services are you most satisfied and least satsified?         Check or type the appropriate RATING
	1 = LOWEST and 5 = HIGHEST
EASTERN COMMUNICATIONS	1	2	3	4	5
Quality of Products and Sevices
Services (FIT my company's NEEDS)
Pricing
Billing system
Reliability
Customer serivce
How much is your AVERAGE MONTHYL BILLING