How can I connect to the Internet?
You will need a:
a. PC
b. Modem
c. Phone Line
What are the application requirements for your DSL/other services?
a. Valid ID
b. Proof of Billing Address or Barangay Certificate
c. Lease of Contract (if client is renting the house)
Who can subscribe to your services?
All new and existing Eastern clients provided that they reside within the scope of Eastern’s service areas.
Where can I buy prepaid Internet cards?
You may avail of Eastern’s GO! Prepaid Internet cards at Eastern business centers and at SM Malls.
What are the denominations of the GO prepaid Internet cards?
a. GO! 50 pack with 12 hours
b. GO! 100 pack with 25 hours or up to 240 hours during off-peak time.
How can I check my Internet usage?
You may check your Internet usage through our online facility. Just go to Eastern’s homepage www.easterncommunications.com.ph, type in your username and password, then click the submit button. As an alternative, you may also dial our 24-hour customer service hotline at (632) 300-1000.
Where can I pay my bill?
Our payment facilities can be viewed through this link: http://www.easterncommunications.com.ph/index.php/payment-facilities/.
How will I be charged for my first bill?
Your first bill will contain an advanced Monthly Service Fee (MSF), equivalent to one month, and the pro-rated MSF amount.
What is the content of my first billing statement?
Your first billing statement contains the Monthly Service Fee (MSF), One Time Installation Fee (OTIF), and call charges (if there is any).
How can I get a copy of my bill?
Statements of Account are sent for delivery two weeks before its due date.
How do I know my bill due date?
For postpaid accounts, the due date falls every 25th day of the month. You may also refer to your monthly statement of account for your bill due date.
For prepaid subscriptions, due dates may vary. You may dial our 24-hour customer service hotline at (632) 300-1000 to confirm your due date.
How do I change my billing address?
You may request for a change of billing address by calling our 24-hour customer service hotline: (632) 300-1000.
You will need to send the following requirements:
a. Letter of request indicating the old and new billing address
b. Valid ID
c. Proof of Billing
When is my billing cut-off date?
To know your billing cut-off date, just refer to your monthly statement of account.
What are the charges reflected in my billing aside from monthly service fee?
Aside from the Monthly Service Fee (MSF), other included charges are total call charges, amount settled, any credits /debits from previous charges, and One Time Installation Fee (OTIF) if applicable.
How secure is my billing and personal information?
Security and confidentiality of our client’s information is important to us, thus, we only hire services of a trusted courier responsible for the delivery of your monthly statement of account.
What are the other payment channels available?
For other payment channels, please refer to this link: http://www.easterncommunications.com.ph/index.php/payment-facilities/.
How can I reconnect my subscription?
For Temporarily Disconnected (TDIS) Accounts, settlement of outstanding balance and payment of reconnection fee is required. Reconnection fee can be settled outright or it can be billed on the next billing statement for postpaid subscriptions. For Permanently Disconnected Accounts (PDIS), it shall be considered as a new application.
How do I know which Internet package suits me best?
It would depend on the service specifications that you prefer.
What is DSL?
DSL stands for Digital Subscriber Line—one of the highest and fastest high-speed access technologies for both business and personal use.
What is the Internet?
The Internet is a worldwide system of computer networks. Every computer that is connected to the Internet is considered a part of that network. Phone lines, fiber optic lines, coaxial cable, satellites, and wireless connections connect these computers. The Internet carries a range of information resources and services such as file sharing, file transfer, electronic email, on line chatting, on line gaming and others.
What kind of support can I expect from Eastern’s DSL service?
Eastern’s DSL services provide technical support for all its internet subscribers. Our Technical Support Representatives are committed and dedicated to assist Eastern’s clients at all times.
What are the speed options available to me?
Please refer to the table below.
What factors can affect my Internet connection speed?
There are several factors that can affect your internet connection speed. It may be the number of PCs connected or it may be also be the size of the files you are browsing and/or downloading.
How can I have my telephone replaced?
For telephone set or equipment replacements, you may visit any of Eastern’s business centers or you may also call our 24-hour hotline: (632) 300-1000 and send a letter of request.
Where can I follow up my requests?
You may call our 24-hour customer service hotline: (632) 300-1000.
What are the areas available for the services offered?
Eastern’s services are available in the cities of Makati, Manila, Caloocan, and in some areas in Ortigas. Please refer to this link: http://www.easterncommunications.com.ph/index.php/our-service-areas/.
